Our Policies

Policies
These are general policies. As they may vary per room type; please also check the room description.

Check-in
15:00 - 21:00 hours (Unless by prior arrangement)

Check-out
Until 10:00 hours

Cancellation
If cancelled before 12.00 hours on the day prior to arrival only the 20% deposit will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.

Children and extra beds
All children under 1 year stay free of charge when using existing bedding.
All children under 2 years are charged GBP 10.00 per night for cot.
All older children or adults are charged GBP 20.00 per night for extra bed.
Maximum capacity of extra bed/baby cot in a room is 1.
Extra beds and baby cots are upon request and need to be confirmed. You must supply your own Linen for the cot.
Supplements will be calculated automatically in the total costs.

Deposit
20 percent of the total amount will be charged on the day of booking and is non-refundable.

Pets
Pets are allowed at a charge of £10.00 per pet per night a maximum of 2 per room.

Accepted credit cards
All major debit and credit cards are accepted.
We reserve the right to pre-authorise credit cards prior to arrival.
Website Policy
PRIVACY POLICY for www.keswickhotelbacton.co.uk / www.thekeswick.co.uk
At The Keswick Guest house we are committed to safeguarding and preserving the privacy
of our visitors. This Website Privacy Policy has been provided by the legal resource
www.diylegals.co.uk and reviewed and approved by their solicitors.
This Privacy Policy explains what happens to any personal data that you provide to
us, or that we collect from you whilst you visit our site.
We do update this Policy from time to time so please do review this Policy regularly.
Information We Collect
In running and maintaining our website we may collect and process the following
data about you:
i. Information about your use of our site including details of your visits such as
pages viewed and the resources that you access. Such information includes
traffic data, location data and other communication data.
ii. Information provided voluntarily by you. For example, when you register for
information or make a purchase.
iii. Information that you provide when you communicate with us by any means.
Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use
cookies where appropriate to gather information about your computer fin order to
assist us in improving our website.
We may gather information about your general internet use by using the cookie.
Where used, these cookies are downloaded to your computer and stored on the
computer’s hard drive. Such information will not identify you personally. It is statistical
data. This statistical data does not identify any personal details whatsoever
You can adjust the settings on your computer to decline any cookies if you wish.
This can easily be done by activating the reject cookies setting on your computer.
Our advertisers may also use cookies, over which we have no control. Such cookies
(if used) would be downloaded once you click on advertisements on our website.
Use of Your Information
We use the information that we collect from you to provide our services to you. In
addition to this we may use the information for one or more of the following purposes:
i. To provide information to you that you request from us relating to our
products or services.

ii. To provide information to you relating to other products that may be of interest
to you. Such additional information will only be provided where you have
consented to receive such information.
iii. To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you
details of similar goods or services, or other goods and services, that you may be
interested in.

Where your consent has been provided in advance we may allow selected third
parties to use your data to enable them to provide you with information regarding
unrelated goods and services which we believe may interest you. Where such
consent has been provided it can be withdrawn by you at any time.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect
from you to locations outside of the European Union for processing and storing. By
providing your personal data to us, you agree to this transfer, storing or processing.
We do our upmost to ensure that all reasonable steps are taken to make sure that
your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on
occasion such information can be intercepted. We cannot guarantee the security of
data that you choose to send us electronically, Sending such information is entirely at
your own risk.

Disclosing Your Information
We will not disclose your personal information to any other party other than in
accordance with this Privacy Policy and in the circumstances detailed below:
i. In the event that we sell any or all of our business to the buyer.
ii. Where we are legally required by law to disclose your personal information.
iii. To further fraud protection and reduce the risk of fraud.

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link
it does not mean that we endorse or approve that site’s policy towards visitor privacy.
You should review their privacy policy before sending them any personal data.
Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any
information that we hold relating to you. Please note that we reserve the right to
charge a fee of £10 to cover costs incurred by us in providing you with the
information.

Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy
Policy at The Keswick, Walcott Road, Bacton, Norwich, Norfolk, NR12 0LS